From Bacon On Ice Cream to $222 McNuggets: The AI Drive-Thru Debacle McDonald's is putting a halt to its ambitious artificial intelligence (AI)-powered drive-thru experiment after a series of amusing yet frustrating order mix-ups. The Chicago-based fast food giant has decided to end its pilot program, which was tested at over 100 locations, following numerous customer complaints about incorrect orders, including bizarre incidents like bacon-topped ice cream and a whopping $222 bill for Chicken McNuggets. The AI Drive-Thru Experiment: A Brief Overview In a bid to streamline the drive-thru experience, McDonald's partnered with IBM to introduce AI-powered automated order-taking systems. This collaboration began two years ago, with the goal of enhancing the speed and efficiency of order processing at select franchises. However, despite the technological advancements, the AI system struggled to deliver accurate orders consistently. Customer Complaints and Viral TikToks The AI-powe
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